Role
Account Director
We are looking for an enthusiastic and proactive account manager to manage all aspects of its relationship with clients. Managing 2-4 client accounts simultaneously, you will be responsible for account planning and forecasting and will be the primary point of contact with clients.
Responsible to
CEO
Responsible for
cScape and/or client team members
Core responsibilities
- Manage all aspects of the relationship with clients
Ø Establish a deep understanding of the clients business, culture, strategy and needs
Ø Create strategic and tactical plans which will clearly establish how cScape will help the client achieve their objectives
Ø Establish and maintain strong client relationships through regular close contact account management which will include regular face to face meetings, telephone and email communication.
- Be the main point of contact for all communication with clients
- Listen to clients needs and for new opportunities
- Develop relationships with a wide range of individuals across client’s organisations
- Be accountable for the financial status of accounts i.e. budgeting and invoicing
- Negotiate project renewals and contracts
- Gain a thorough understanding of cScape’s various offerings and capitalise on them by cross-selling them to existing clients when appropriate
- Produce regular progress reports/presentations for each client
- Produce quarterly forecasting reports/presentations for cScape’s senior management team regarding predicted revenues and forthcoming prospects from each client
- Produce well-structured, quality proposals in response to Invitations To Tender (ITTs), and Requests For Proposals (RFPs) in conjunction with other staff
- Build a central information database regarding each client
- Work with the marketing department to promote cScape
Candidate requirements
Essential
- A background in client management or marketing (digital/internet) with minimum 3-5 years experience
- Graduate calibre – ideally a marketing, media and communications or other relevant degree
Desired skills and competencies
- Impeccable planning and organisation skills – prepares for meetings, considers and identifies end goals and risks
- Clear and confident communication skills – includes oral, presentations, email, social interactions etc
- Good networking skills – to achieve corporate goals, recognising lateral opportunities
- An effective and influential negotiator – can think on their feet and able to identify and seize opportunities
- A keen hunger for learning and gaining knowledge
- A responsible individual who is capable of staying calm under pressure
Email us your CV