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cScape announces the launch of the 2nd Online Customer Engagement Survey Report
cScape commissioned the survey from e-consultancy to gauge awareness of customer engagement, to investigate the extent to which organisations prioritise it, and to look into the barriers and opportunities for creating optimal customer experiences.
- With 1000+ respondents this year's survey is the biggest of its kind.
- Commentary and thought pieces industry thought leaders such as Avinash Kaushik, Jim Sterne, Andy Beal, Dave Chaffey, Steve Clayton and Pete Mortensen.
Take a look at this year's survey highlights