Richard Sedley, Director of Customer Engagement
Richard drives cScape’s adoption of cutting edge tools and techniques, that help our clients achieve their marketing and business goals. Originally a web designer, Richard specialised in user-centred design techniques. As director of our Customer Engagement consultancy, he creates bespoke customer engagement strategies that balance business objectives with user needs to maximise ROI. Talk to Richard for a sensitive ear on turning your online presence into a fully engaging experience. Contact Richard Sedley
Dave Chaffey
Dave is our digital marketing guru. The Chartered Institute of Marketing calls him one of 50 people worldwide who have "shaped the future of marketing." Dave helps cScape clients develop e-marketing strategies, reporting dashboards and performance improvement plans. His expert reviews, informed by performance metrics, identify improvements all along the customer journey. His clients have included the Barbican, CIPD, First Direct and PricewaterhouseCoopers. Dave is also the managing director of
Marketing Insights.
Lynda Rathbone
Lynda is a technology veteran. She launched The White House official website and worked on the first ecommerce site in the US, established News International’s ecommerce platform and developed the global website for Cable & Wireless. Lynda sees technology solutions as the foundation of successful business strategy and specialises in user experience, content strategy, management, optimisation, classification and categorisation with a strong focus on findability. Lynda is also the managing director of Four Square Media
Clare O'Brien
Clare is a marketing and communications specialist wih a deep and practical understanding of interactive communications. She works with Anne Caborn to deliver a range of content consultancy, creation and training services that provide good online experiences that meet customer expectations. Their clients have included BP, RBS, the Post Office Financial Services, Terrapinn and Orange. Clare and Ann are co-founders of
CDA.
Lucy Conlan
Lucy has a strong direct marketing background and management level experience in the charity and cultural sector. She has also held posts at English Heritage, British Red Cross and the Natural History Museum. Lucy has been working on Customer Relationship Management and campaign integration activity at the Barbican Centre, for the re-launch of the award-winning Barbican website.
Vicky Carne
Business strategist Vicky is an expert in market and competitor analysis. She brings over 20 years of experience in the media and IT sectors. In project management, budget control, team building and stakeholder communication Vicky focuses on the point at which people meet technology and has a demonstrable ability to convert ideas into revenue.Highlights include a computer games business, a business books mail order company and a provider of emarketing software. She co-founded Email Reaction and maintains an ebusiness consultancy. www.theadvisersedge.com
Simon Barnett
Simon is an award-winning audio producer with 20 years of experience in radio. He’s held senior roles at noted independents Confederate Broadcasting and Wise Buddah. Simon has produced documentary and music programming for BBC Radio 1, 2, 4 and World Service. He pioneered the adoption of digital production techniques and embraces the podcast age, delivering high-quality content to traditional and new media clients through his company, Voxpop Productions.
Ed Mitchell
Ed is a community analyst and multi-domain facilitator. He helps organisations to optimise their knowledge-sharing potential across the virtual and physical space, maximising return on UGC projects. Ed has managed groundbreaking, high profile websites and understands how to develop successful online communities, from scoping to mature knowledge sharing, fostering inclusion of all audiences.
Steve Bridger
Steve is our dedicated Blogging and Social Media expert. He has won the Colibri Tourism Achievement Award and the Silver Lens Award. His blog, www.nfp2.co.uk, is considered one of the most influential for all things Web2.0 in the not-for-profit sector, but this hasn't stopped him working for commercial companies. He helps cScape clients develop and manage their Social Media strategy and in-company training and is developing a blogging strategy with the UK CEO of Samsung Mobile.
David Dodd
David has a background in marketing and filmmaking. He set up Lightweight Media, a producer of insightful and eye-catching web and mobile video, in 2006. David combines marketing, communications and filmmaking skills as part of mission to develop, produce and place video content online. David's clients include the Guardian, Warner Brothers and the Design Council.
Amanda Davie
Amanda is a search marketing expert with more than 10 years of experience in the digital media industry and has spent the last eight years working agency-side for digital pioneers. Amanda was Head of Search for i-level and has delivered a range of paid and natural search marketing disciplines to several blue chip clients including Procter & Gamble, the COI, Sky, BT and Orange.
Joanne Jacobs
Joanne is a CEU specialist Social Media Consultant and advises firms on knowledge management through word-of-mouth marketing and execution of business strategies. Joanne has worked on the strategic development of large social networking websites such as Mothercare and Harper Collins. Joanne is a regular speaker at social media events. Read Joanne's Blog.
Hugh Gage
Hugh Gage is the cScape CEU’s web analytics specialist. He works with our clients to increase the return on their objectives by improving the performance and cost efficiency of their websites. His background is in analytics, online advertising communications and strategy development. Hugh’s clients have included Sky, Virgin, Yahoo! and Eurostar. Hugh also currently writes the Web Pro Analytics column in the UK’s .NET magazine.
Janet Grimes
Janet Grimes is a strategy and planning consultant for the cScape CEU. She has a wide range of skills and experience in marketing and communications and her services include communications strategy, creative planning, market research, training and facilitation. Janet has worked with an impressive range of clients including Nestle, Royal Mail and Norwich Union. She is a partner at The Joined Up Company.
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