Skip to content Skip to navigation
 
 

 
Services Customer engagement

 
Customer Engagement Unit header graphic

Our core skills in marketing, findability, analytics and persuasive design are entirely focused on delivering improved returns against business objectives. We plan, design and deliver compelling online experiences that are also profitable.

In our experience even small-scale projects can deliver substantial results. Our customer engagement team will work with you to align your customer’s needs and desires with your business goals, helping you to create a truly engaging web experience.

Services

Search engine optimisation
Email marketing
Brand development
Persuasive design
Content management & creation
Workflow development
Actionable metrics
Surveying & research
Touch strategy development
Personalisation
Online community development
Customisation
Customer managed relations
Project planning
Proposition development
Report writing
Audience research & analysis
User experience

 

Customer Engagement Unit

 
 
 
Features
 

Free 2007 trends report
Key observations from our experts. 
Download the report 

Customer engagement survey
We teamed up with E-consultancy to produce the world’s first online customer engagement survey.
Read about the survey

Customer engagement report
We are now previewing the research report on the world's first annual customer engagement survey.
Download the preview

The direct dozen
Richard Sedley offers 12 email newsletter tips to make sure that all your hard work bears fruit. 
View email newsletter tips

Action planning
Richard Sedley on actionable metrics - website intelligence that you can act on.
Read about actionable metrics

Building customer engagement
Richard Sedley advocates persuasive design as a benign influence on customer behaviour and explains how to build a customer engagement strategy. Listen to Richard's podcast